Kaplan, Robert S., and David Norton. "Using the Balanced Scorecard as a Strategic Management System." Harvard Business Review 74, no. 1 (January–February 1996): 75–85. (Reprint #96107.) ...

Kaplan, Robert S., and David P. Norton. Strategy Maps: Converting Intangible Assets into Tangible Outcomes. Boston: Harvard Business School Press, 2004.

Play our fun English game to practice your skills. Watch our exciting animations to learn and revise. All our KS2 English content is hand-picked by BBC Bitesize to help you get ready for the 2024 ...

The nightmare of a widening war in the Middle East is coming true. The question is how widely and violently it will spread before fatigue, fear, or the scrambling efforts of outside diplomats ...