No matter what size business you’re in, from a startup with a team of five to a mid-sized business with hundreds of employees, the conference room is a key place where decisions get made. For ...

Remote work and remote meetings are becoming an ever more important part of all our lives. Many businesses were already moving towards more remote-friendly ways of working, in a trend which the ...

No business can operate effectively without a strong and flexible communication infrastructure. But on top of having the right technology in place, businesses need to reflect on how they use those ...

We’re a geographically distributed company, and from a telecom standpoint, we were functioning like a bunch of islands. But thanks to RingCentral, now we operate like one unified team where everyone ...

Modern business has evolved a lot in the past ten years alone. Today, employees and companies have embraced remote and hybrid working with relish. Technological innovations, such as softphones, are ...

For most contact centers, their biggest goal is to provide exceptional customer service. How to do this? The first step is to improve first call resolution (FCR). Improving FCR can yield countless ...

If you’re looking for alternatives to FaceTime for you and your business, you’ve come to the right blog. The popularity of video calling has skyrocketed this year, and chat apps like FaceTime are ...

It’s no secret that customer service matters to today’s customers. But exactly how much it matters really can’t be overstated. Fact: 80% of buyers today agree that the experience a company offers is ...

Everyone loves a good statistic, so here’s one to start us off: 222%. That’s how much customer acquisition costs rose from 2013-2022. It’s one of many mounting costs for modern businesses and a key ...

The world is rapidly embracing new advancements in technology, and large and small businesses alike need to keep up to stay in the game. With a Voice over IP phone system from RingCentral, you can do ...

If you’re considering investing in a cloud based phone system, you probably have a few important questions. Questions like: Does anyone still use the phone these days? Is anyone going to call your ...

As companies embrace digital workplaces, it can be challenging to encourage collaboration among teammates who may have never even met face-to-face. That’s what makes collaboration software so vital.